Contact

How Can We Help Today?

Whether you need guidance selecting the right telescope or have a question about your glamping tent order, our team is ready to assist.

We typically respond within 24 hours
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Email
support@infinitehorizonretreats.com
Within 24 hours
Phone
802-440-0970
Mon-Fri, 9 AM - 5 PM EST
Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 2 business days, with transit typically taking 5 to 8 business days after that. You will receive a tracking number once your order ships so you can follow its journey to your door.

How can I track my order?

Once your order has been processed and shipped, we will send a confirmation email with tracking details. You can use the included tracking number to monitor your shipment's progress directly through the carrier's website.

What is your return policy?

We offer 30-Day Returns on eligible items. If your telescope, lantern, binoculars, or glamping tent does not meet your expectations, please review our Return Policy page for full details on how to start a return.

Can I exchange an item for a different model?

If you would like to swap a product for a different size or model, please contact us within the return window. We will walk you through the exchange process and help you find the right fit for your setup.

How do I choose the right telescope for stargazing?

Selecting a telescope depends on what you plan to observe and where you will be using it. For backyard retreats, a larger aperture refractor or reflector offers excellent detail on planets and deep-sky objects. If you are heading to a remote wilderness site, a portable yet powerful scope with a sturdy tripod is ideal.

What makes your bell tents different from standard camping tents?

Our bell tents are designed as permanent-style glamping shelters built with heavy-duty canvas and robust pole structures. They are crafted for extended outdoor stays, providing ample headroom, natural ventilation, and a refined aesthetic suited to luxury backyard retreats or remote getaway sites.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Telescope Selection and Setup
Glamping Tent Questions
Order Status and Tracking
Returns and Exchanges
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Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Prompt Support

Owned and operated by Infinite Horizon Retreats, our knowledgeable team responds to every inquiry within 24 hours.

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Your personal and payment information is protected with industry-standard encryption at every step.

Expert Guidance

We specialize in professional-grade stargazing equipment and luxury glamping shelters to help you choose with confidence.

Free Continental Shipping

Free Shipping on Most Orders Within the Continental U.S., with tracking provided from warehouse to your retreat site.